What is a SIM?

A SIM (Subscriber Identify Module) is a physical card used to store information that uniquely identifies a mobile service. 

What is an eSIM?

An eSIM is a SIM that stores mobile provider profiles digitally which means you don't need a physical SIM card in your device.

Does Megatel provide an eSIM?

Yes, we provide eSIM.

Is eSIM free?

eSIM costs at $5 incl.gst

I am using eSIM with my current provider. Can I still move my number to you?

Yes, absolutely. You can keep your mobile number and switch from eSIM to our physical SIM card. We will provide you a new SIM card when you sign up with us.

Do I need to provide a SIM card number for my eSIM when transferring my number to Megatel?

For prepaid customers, we need your current eSIM number to transfer your number to us.

For postpaid customers, we need your mobile account number to transfer your number to us.

How can I find a SIM card number for my eSIM?

If you are using an eSIM, you need to use your ICCID number. You may refer the following steps to find your ICCD number.

For iOS devices, Settings -> General -> About -> Tap on ICCID (if it's switched to CSN, tap again to view ICCID number)

For Android devices, Settings -> About or About Device -> IMEI information

** Your ICCID number is usually 16 digit number and numbers may vary depending on your current mobile provider.

** An ICCID (Integrated Circuit Card Identification) number is a number to store a unique identification for SIM cards.

What is an eSIM profile(line)?
An eSIM profile is a virtual profile that stores the user's eSIM settings, including the phone number.

Why do I need an eSIM profile?

You need an eSIM profile to be connected with your mobile number and to send and receive calls, texts, and data.

How can I change my eSIM profile?

If you have multiple profiles, including a physical SIM profile, you can go to Settings > Mobile Data to switch between profiles. However, it's important to note that calls, text, and data may not work properly if the wrong profile is enabled.

Can I use both an eSIM and physical SIM at the same time on a device?

Yes, you can use both a physical SIM and an eSIM simultaneously on a device. You can use your physical SIM as the primary profile for calls and messages and the eSIM as the secondary profile for data. 

However, it is important to note that services such as calls, texts, and data may not work properly if the wrong profile is enabled.

Can I modify my eSIM setting?

Yes, you can enable and disable your eSIM line, and you can modify its features within your device's settings.

Can I change a physical SIM convert to an eSIM?

Yes, you can change your physical SIM to an eSIM while keeping the same mobile number. To do this, you can request an eSIM delivery and then request a SIM replacement through the MyMegatel app after scanning the QR code.

I have scanned the QR code. Does it mean my mobile number is connected to the eSIM?

No, once you have successfully scanned the QR code, you still need to activate your mobile number for use through the MyMegatel app.

If you are switching from a physical SIM to an eSIM, request a SIM Replacement through the MyMegatel app. 

It is important to note that simply scanning the QR code does not automatically activate the eSIM or transfer your phone number.

What happens to my physical SIM when I scan the eSIM QR code?

If you transfer your phone number from the physical SIM to an eSIM, your physical SIM will still work even after you scan the eSIM QR code. 

You will need to request a new activation or a SIM replacement through the MyMegatel app to switch your mobile number from the physical SIM to the eSIM.

On the other hand, if you purchase a new eSIM with a different phone number, you can use both your physical SIM and the new eSIM simultaneously since they have separate phone numbers.

My eSIM activation process is completed but it's not working. What can I do?

After the activation is complete, please restart your device first.

** Please check if you can't make a call, send a text message or just mobile data isn't working.

I cannot use Data or the Internet after activating eSIM but voice calling is working. Why could it be?

Make sure that you have enabled the correct eSIM profile on your device as your devices may have multiple eSIM profiles, and it's possible that the wrong profile is enabled. 

If cellular data is disabled for the eSIM profile, you won't be able to use data or internet services. 

What is the meaning of a device having Dual SIM with an eSIM?

This means that the device is capable of accepting both a physical SIM card and an eSIM, allowing you to have two different phone numbers on the same device. You can manage your settings to control multiple profiles for voice and data.

Will my eSIM work if my device is locked to a network?

You will need to unlock your device before using the eSIM.

How do I move my eSIM to a new device?

Please delete your eSIM profile from the current device in use, then scan the same QR code that you received by email on the new device. If you have accidentally deleted the email with QR code, then you need to submit a new SIM Replacement order through MyMegatel and a new eSIM fee will be charged to your account.

What if my phone is lost or stolen, how can I retrieve my eSIM number?

No, if your phone is lost or stolen, you cannot retrieve your eSIM number since the eSIM profile is not removed from the lost/stolen device. 

To receive a new eSIM, you will need to request a SIM Delivery through the MyMegatel app. 

Once you receive the eSIM QR code via email, scan the QR code and then request a SIM Replacement through the MyMegatel app.

How many times can I scan my eSIM QR code?

Your QR Code can be scanned up to 5 times on the same or another device. If you encounter an error while setting up a new profile after scanning the QR code, it could be because your QR code is already registered on your device. In that case, go back to the profile settings and complete the process. Your scanning will fail if it has already been registered to a device.

Can I use the same eSIM profile on different eSIM-supported phones?

No, each eSIM profile can only be used on one device at a time.  

How can I check if my phone is compatible with eSIM?

Search your phone settings, usually under Mobile Network/Connections, for the “Add eSIM/Add Mobile Plan” option, or refer to here to see the list of compatible devices.

How does an eSIM differ from a physical SIM card?

Unlike a physical SIM card that needs to be inserted into your phone, an eSIM is embedded into your device, allowing you to switch between devices quickly as long as you have the QR code for the eSIM. Additionally, an eSIM can hold multiple profiles (phone numbers) while a physical SIM card can only hold one.

What are the benefits of having an eSIM over a physical SIM card?

The benefits of using an eSIM include the convenience of not having to physically transfer the card between devices, the ability to hold multiple profiles, and no risk of losing or damaging the card.

Can I use eSIM for Roaming?

Yes, many overseas carriers have already configured their networks to host visitors using eSIM to connect and enjoy voice and data services while roaming. However, you may need to change to a local network if you have a lack of signal. Please refer here to find a supportive local network for your destination.

Can I have multiple active eSIMs?

iPhone models that support eSIMs can have multiple eSIMs even with a physical SIM, while Android devices can only accept one eSIM profile, separate from a physical SIM.