How do I activate eSIM?

1. Ensure your mobile device is compatible with eSIM first. You can check your device from our eSIM compatibility list here.

2. Sign up for our mobile service. We will send you an email with a QR code within 3 working days.

3. Please open the email you received from us and check the QR code then scan the QR code with your mobile device's camera. It will download and activate your eSIM profile to your mobile device.

4. Please make sure you scan the QR code on the device you intend to use only.

5. Set up a secondary line: if your device supports a dual-SIM, you may need to set up a default line for voice, data and message. Please stay on the current physical SIM or eSIM profile if you are transferring until activation completes and add a secondary line for the new eSIM.

6. Activate your number and plan via our Megatel App here when you are ready to switch or activate a new number.

When you are ready to activate your number and plan with eSIM, please follow these steps:

Step 1: Download MyMegatel App first

Step 2: Activate your mobile number when you are ready

Go to Order & Ticket -> Order History -> Tap on the order with mobile number you want to activate in MyMegatel App.

After moving to your order, tap on the "Activate Your Number".

For a Number Transfer - this can only be processed during

• Monday-Friday 8am-8pm
• Saturday 9am-5pm
• * No porting on Sundays / Public holidays

For a New Connection - 24 hours / 7 days

Step 3: TCF number porting confirmation

TCF = NZ Telecommunications Forum Inc.

If you are transferring your mobile number from another provider, you will receive the following text message from TCF within 30 mins after the previous step. 

You MUST reply "Yes" within 2 hours to consent to the transfer. Replying after 2 hours of receiving TXT will cause cancellation. You can also reply "No"to cancel.

No response from TCF? it means your reply was either timed-out or didn't reach TCF. Please make sure your existing SIM card has not been removed from your mobile device.

Step 4: Status of mobile activation waiting and completion

The below message is displayed when the activation has not been completed. 

When the activation is complete, the mobile App will display as shown below.

Activation may take up to 4 hours, and after business hours activation may take longer.

If it doesn't work even after the activation, go to setting on your mobile device and check the profile if the new eSIM profile is ON.

** After the activation (including both first time activation and SIM replacement) is complete, please restart your mobile device.

Once the activation process is completed, your monthly plan starts and you are now ready to use. Please note that your mobile usage renews on the 26th of every month.

Turn on your eSIM profile :

Once your mobile is connected with us, you can switch your eSIM profiles by going to your device's settings, selecting the "Mobile Data" or "Cellular Data" option, and turn off your previous profile and turn on the new eSIM profile. 

You need to ensure both Mobile data and Default Voice line are selected for the correct profile. Reboot the mobile device if not working properly.