Login
Contents
x
Billing & Payment
Broadband & Landline
Mobile
Electricity
Gas
Joining & Move address
MyMegatel App
Network Status
Complaints
Moving to Nova
Powered by
Broadband
5 Articles
in this category
Contents
Broadband
5 Articles
in this category
My Internet is not working
Please call us on 0800-634-283 for further help. If this is the first time you are connecting the Internet service with us, please check the followings: Please call us on 0800-634-283 for further help. If you are already our customer and...
Problem with your Wi-Fi connection
If you have broadband connection issue include Wi-Fi connection, please send us an email to help@megatel.co.nz or call us on 0800-634-283 for further help.
What do lights on Fibre Box (ONT) says?
Have you noticed lights on your Fibre Box (ONT) turn into different colours? The Fibre Box as known as ONT (Optical Network Terminal) is a device connected to the fibre network outside your property. You can usually find this device in your...
My Fibre Box (ONT) power cable is missing or damaged. Can I order a new one?
Order a missing / replacement Fibre Box (ONT) Power Cable If your Fibre Box (ONT) power cable is missing or damaged, you can order a new one from your Local Fiber Company(LFC). Your Local Fibre Company (LFC) will courier a new cable and it wi...
Damaged fibre cable
In the event of broadband cable damage, you can count on us to assist you by logging a fault. We'll arrange for a technician from your broadband network provider to restore your broadband service. If they identify a damaged cable, they'll initiate...
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout
