There are few things to check first before we take you for further help. If you are new to Megatel, please ensure that: - You have received a text message from us that your broadband order has been completed and you are ready to connect. Please...

Why am I experiencing slow Wi-Fi speed? Wi-Fi connection is not same as the Internet connection. You may still have Wi-Fi connection issue when your Internet connection has no problem. There are few factors that can impact your Wi-Fi connection. ...

Have you noticed lights on your Fibre Box (ONT) turn into different colours?  The Fibre Box as known as ONT (Optical Network Terminal) is a device connected to the fibre network outside your property. You can usually find this device in your...

Order a missing / replacement Fibre Box (ONT) Power Cable If your Fibre Box (ONT) power cable is missing or damaged, you can order a new one from your Local Fiber Company(LFC). Your Local Fibre Company (LFC) will courier a new cable and it wi...

In the event of broadband cable damage, you can count on us to assist you by logging a fault. We'll arrange for a technician from your broadband network provider to restore your broadband service. If they identify a damaged cable, they'll initiate...

Do you have connection issue with Zoom or Microsoft Teams? or another video conferencing or online calling. The most common issue is a Wi-Fi connection issue If you're using a laptop or desktop computer, please take a moment to check how stro...