How to check if your mobile device supports VoLTE

- The very first step is Text '3G' to 550 on your mobile device to see if your device is affected by 3G shutting down.

- Please also ensure that Wi-Fi is turned off form your mobile device first. You will see "4G", "VoLTE icon" or "HD" in the status bar on your mobile screen.

How do I change VoLTE setting in my mobile device?

It is likely that it's enabled by default for many devices that support VoLTE. However, you may need to manually configure it in your device.

For your iPhone device: Settings -> Mobile -> Mobile Data Options -> Voice and Data -> Tick either 5G or 4G and make sure that VoLTE is enabled.

For your Android device: Settings -> Connections -> Mobile networks -> Make sure that network mode is either 5G or 4G auto connect with VoLTE calls enabled

** If you cannot find the VoLTE option in your mobile setting, your device may not support VoLTE.

** If you are using dual SIM (for example, one eSIM and one physical SIM), ensure to choose the correct SIM for the VoLTE setting.