Are you or a member of your household Medically Dependent on electricity or natural gas? A medically dependent consumer ("MDC") is someone who is dependent on mains electricity or natural gas for critical medical support, where loss of electricity ...

Vulnerable Consumer A vulnerable consumer is someone who, for reasons of age, health or disability, the disconnection of electricity presents a clear threat to that person, or a member of their household’s health or wellbeing and/or it is genuinely...