Frequently Asked Questions (FAQ)

Q: Do you have a prepay plan?

A: Our mobile service is a pay monthly (postpay) only and we do not provide a prepay (prepaid) plan. 

Q: Tell me about your mobile plans

A: You can check more of our mobile plans from https://www.megatel.co.nz/shop/mobile

Q: Do you offer mobile device subsidies?

A: Currently, there are no plans available that offer subsidies when purchasing a mobile device.

Q: Do you support 5G?

A: Yes, our mobile plans are 5G ready. Please double check whether your mobile device supports 5G first.

Q:  Will the 3G shutdown affect my mobile service?

A: Please send a text message "3G" to the number "550" in your mobile device to find out if you need to upgrade your device or not.d

Q: Which mobile network does Megatel use?

A: We use a Spark network to provide a mobile service nationwide.