You can keep your current phone number when you switch your home phone to Megatel. Just let us know what your phone number or numbers are when you sign up to one of our broadband plans and we will transfer them for you. 5aa4e66c-2eef-11ed-a261-0242...

The 111 Contact Code came into effect on 1 February 2021 The purpose of this code is to ensure "Vulnerable Consumers" of internet-based phone services have access to an appropriate means of calling 111 emergency service in the event of a power fa...

Possibly. Some of the upgrade processes are required to be completed during business hours. Megatel will work with you and the Local Fibre Company to minimise any interruptions; however, we cannot make any absolute guarantees. You may experience a ...

If you have a service such as a monitored security and/or medical alarm, life-support or other critical-support devices, or any service/device that requires a copper landline phone: Check with your supplier or the manufacture to see if the device ...

Please refer the following information for a new ONT installation. (1) installation cost may vary depend on the complexity of the job (2) estimated time to install also may vary depend on the complexity of the job (3) installer (technician) may m...

Phones that run on VoIP Technology won’t work if there is a power outage or other internet disabling event. In the event of a power outage you may not be able to use our service to dial 111. We recommend you keep your mobile phone charged for emerge...

Toll-free and premium-rate calls Toll-free numbers begin with 0508 or 0800, followed by usually six but sometimes seven digits. Premium-rate services use the code 0900 followed by five digits (some with six digits). Local-rate numbers, such as Int...

Mesh Wi-Fi Modem: Elevating Your Internet Connection Say goodbye to frustrating dead spots and weak Wi-Fi signals with the revolutionary Mesh Wi-Fi Modem. Designed to optimize your internet experience, this cutting-edge device harnesses the power...

If you want to move Fibre Box (ONT)  to a different location inside your property, you need to speak to us. Why do I need to move Fibre Box (ONT)? You've just moved into the property and the location where the Fibre Box (ONT) installe...