Once we confirm your switch to us, we’ll be in touch to let you know your expected connection date.

If you are simply transferring suppliers and keeping the same broadband technology fibre to fibre, you can expect to be up and running in around 5-10 business days. However, it can sometimes take longer for a new connection or move address orders.

New fibre installations will definitely take longer and depend on the availability of the network company performing the installation or consent process with the landlord or building manager. This can often be around 30 business days or even longer if you need consent for multi-dwelling units or a shared driveway.