If you have Fibre broadband at home, your landline connection is working over VoIP (Voice Over IP) which generally requires you to have your landline phone connected to the ONT (Optical Network Terminal) unless you have integrated wiring at home.

Before you take a trouble shooting, please ensure to check the following list first.

1. Check if your Internet is working fine. Your landline phone would not work without Internet if you are on Fibre broadband.

2. Check if your landline phone is connected to the ONT. Please check out more information here for how to connect your landline phone to the Fibre box.

3. If you have recently signed up the service with us, it can take up to 48 working hours for the process. Please ensure that the number has switched to us or your new number has activated.

If you are still experiencing the landline connection issue, please refer to our trouble shooting guide as below.

It was working before but suddenly stopped working

The first step we recommend you to try is turn off the Fibre box for about 10 minutes and turn it back on. This can usually resolve the issue.

No dial tone or You have an issue with either making a call or receiving a call, or both.

1. Check all cable connection and ensure either POTS or TEL have green light on. If you have all lights on and cable in place, try to turn off the Fibre box for 10 minutes and turn it back on. 

2. Check if you have integrated wiring at home. If you have integrated wiring at home, you would have a network data enclosure mounted on the wall usually in your garage.

3. Before you report your issue to our technical support team here, we would need you to test for the following 6 different cases first then we can investigate the issue.

A. Inbound call test: landline call from Megatel number, landline call from other network number, mobile 

B. Outbound call test: from your landline phone to Megatel network number, from your landline phone to other network number, from your landline phone to mobile number

Other issues

If you are experiencing other issues such as call quality issue, noise on the line or frequent disconnections;

1. Check all cable connection and ensure either POTS or TEL have green light on. If you have all lights on and cable in place, try to turn off the Fibre box for 10 minutes and turn it back on. 

2. Check if you have integrated wiring at home. If you have integrated wiring at home, you would have a network data enclosure mounted on the wall usually in your garage.

3. Please contact our customer support team here.