Transitioning a Building/Property from Business to Residential Use and Pricing for Energy and Broadband Services  If your current electricity, gas or broadband pricing are designated for business purposes and you intend to switch them to resi...

If you have an email address supplied by your current internet service provider, it is ‘owned’ by your provider. We are unable to transfer the email address and we do not offer an email service. You can choose to set up an email account with a free...

Once we confirm your switch to us, we’ll be in touch to let you know your expected connection date. If you are simply transferring suppliers and keeping the same broadband technology fibre to fibre, you can expect to be up and running in around 5-1...

Yes, we can provide you with a Static IP address for $10 per month.  Please send us a message on MyMegatel App for your request.

Yes, it’s your responsibility to contact your current service provider to advise them you’re switching to us and to cancel your account with them.  Most providers have 30 days notice period and it's also a good idea to check any T&Cs you m...

Did you miss the delivery or have you not received the parcel yet? Please contact NZ Post. 1. NZ Post operating hours In NZ: 0800 501 501 Overseas: +64 9 977 0102 NZ Post is available Monday to Friday, 8am to 6pm, excluding public holidays....

Megatel has a consumer care policy. We will work with you/want to work with you: to try to keep your services connected if you are having payment difficulties; and to make sure you have every opportunity to be on the best pricing plan to meet your n...