Landline call diversion
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Landline call diversion


Article summary

What is a call diversion? it diverts your phone number to your mobile number or another phone number.


Setting up Call Diversion

To programme each number you want your calls diverted to:

  • Lift the handset and wait for the dial tone
  • Dial 181, followed by a code number between 161 and 169
  • Dial the number to which calls are to be diverted, including area code if the number is outside your local calling area (eg. 181 - 163 - 04 - 801 9000), then press the # key
  • Wait for the confirmation tone (Dial Tone)
  • Hang up

(The code number is now registered against the number to be diverted to. We recommend you keep a record of these for future reference.)

 

Activating a Diversion (from your own phone)

  • Lift the handset and wait for the dial tone
  • Dial the appropriate code (i.e. 161, 162 etc) for the number you wish to divert to
  • Wait for confirmation tone
  • To confirm the correct diversion has been made wait a little longer and a call will automatically go through to the selected diversion number
  • Hang up

 

Cancelling Call Diversion

  • Lift the handset and wait for the confirmation tone
  • Dial 160
  • Wait for confirmation tone
  • Hang up

You can still make outgoing calls from your phone when Call Divert is in use, but the dial tone is different (long-short-long). This reminds you that incoming calls are still being diverted.


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