Mobile Provisioning Rejection Messages If you're encountering rejections with your mobile order, you've landed in the perfect spot. This guide is specifically created to assist you in identifying the underlying causes of the problems you're encount...

Can I put my mobile plan on hold? Unfortunately, we have no option to keep your mobile plan/service on hold. This is due our mobile plans are on-account based.   What do I need to do if I want to keep my number only? - You can still...

What are included in the standard mobile plan? Voicemail within New Zealand (within your mobile usage) SMS within New Zealand Mobile data within New Zealand Mobile to Mobile call forwarding within New Zealand (within your mobile usage) Mo...

Purchase an additional mobile data We do not offer an additional mobile data package you can purchase. If you are running out of mobile data or have already run out, you need to change your mobile plan with a bigger data. Roaming Pack Roa...

A Premium SMS text is a subscription service provided by premium service providers.  If you think you are receiving a text message in error – or you no longer want to receive a premium SMS – then it is relatively easy to stop getting these pre...

What are Premium Text Message services? Premium Text Message services are a type of text messaging service that typically uses a short code, which is a 3 or 4-digit number. These short codes function similarly to regular mobile numbers but are us...

What is mobile emergency return? Emergency Return refers to the process where a relinquished (not transferred away) mobile number can be re-provisioned within 4 days following disconnection. This 4-day period includes weekends and public holidays...

What is PUK code? A PUK (Personal Unlocking Key) code is a 8-digit unique code to your SIM card. You can use this code to unlock your SIM PIN. Your SIM card comes with a security PIN and a PUK code.  When does my SIM card get locked? ...