Mobile Provisioning Rejection Messages

If you're encountering rejections with your mobile order, you've landed in the perfect spot. This guide is specifically created to assist you in identifying the underlying causes of the problems you're encountering and provide effective solutions to resolve them.

Take a look through the sections below to explore common mobile order rejections and discover valuable insights on how to troubleshoot and overcome any issues you may come across.

Account Incorrect

Rejection description : The Account Number or Sim card number is incorrect

What you need to do : If you are on an Account plan, please verify the Account Number on your recent bill from the current service provider. If you are on a Prepay plan, please check the link here to confirm the format of the Prepay Sim number. Once you have verified the correct Account Number or Sim card number, please email us at help@megatel.co.nz.

The specified Service Provider is invalid

Rejection description : Invalid Service Provider 

What you need to do : Please verify the correct current service provider name and email us at help@megatel.co.nz.

SMS Response Timed Out

Rejection description : You didn't reply 'YES' to the TCF message

What you need to do : Please press the "Activate Your Number" button again and ensure that you reply 'YES' within 2 hours once you receive a TXT message from TCF.

SMS Rejection Received

Rejection description : You have replied 'NO' to the TCF message

What you need to do : Please press the "Activate Your Number" button again and ensure that you reply 'YES' within 2 hours once you receive a TXT message from TCF.

Another order for the same line number is in progress

Rejection description : The number is currently being provisioned for a switch to Prepay

What you need to do : There is an inflight order with your current service provider for this number, such as a transfer from Postpay to Prepay. You have two options - You can contact your current service provider to cancel the inflight order, or you can wait for up to 48 hours and then re-request the activation.

eSIM status is Reserved

Rejection description : The number is currently being provisioned for a switch to Prepay

What you need to do : There is an inflight order with your current service provider for this number, such as a transfer from Postpay to Prepay. You have two options - You can contact your current service provider to cancel the inflight order, or you can wait for up to 48 hours and then re-request the activation. 

The account number is not of a valid length

Rejection description : The Account Number is incorrect

What you need to do : Please verify the Account Number on your recent bill from the current service provider. Once you have verified the correct Account Number, please email us at help@megatel.co.nz.

The handset reference is not of a valid length

Rejection description : The Sim card number is incorrect

What you need to do : Please check the link here to confirm the format of the Prepay Sim number. Once you have verified the correct Sim card number, please email us at help@megatel.co.nz.

The Losing Service Provider specified is invalid

Rejection description : Invalid Service Provider 

What you need to do : Your number may have already been ported out to another service provider or is currently reserved by another customer. Please verify your most recent service provider name and mobile number, and email us at help@megatel.co.nz.

The SIM card is reserved to another order

Rejection description : The SIM is in provisioning or already in use

What you need to do : The SIM card is already active and in use on another number. This situation often occurs when you have ordered multiple SIM cards and are trying to activate a SIM card that has already been activated for a different number. Please verify the SIM card number that you have not yet registered and re-request the activation.

The SIM is currently reserved

Rejection description : The SIM is in provisioning or already in use

What you need to do : The SIM card is already active and in use on another number. This situation often occurs when you have ordered multiple SIM cards and are trying to activate a SIM card that has already been activated for a different number. Please verify the SIM card number that you have not yet registered and re-request the activation.

Provisioning Error

Rejection description : Waiting for manual billing

What you need to do : There was an error in completing this order. However, your service is already connected with us. Please wait for up to 48 hours for your mobile usage to be updated.

The Port date/time specified is within a porting blackout period

Rejection description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

Un-reserve number

Rejection description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

Invalid RFS Date

Rejection description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

Port RFS date in the past

Rejection  description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

RFS_IN_BLACKOUT

Rejection  description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

Siebel Internal error

Rejection description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation.

Error occured while invoking WS

Rejection description : Provisioning error

What you need to do : There was an error in provisioning, and you may re-request the activation. 

We're here to assist you in getting your mobile order back on track and ensuring a seamless experience. Let's dive in and resolve those errors together!

If your orders continue to be rejected with the same rejection message, please don't hesitate to email us at help@megatel.co.nz.