Order a missing / replacement Fibre Box (ONT) Power Cable

If your Fibre Box (ONT) power cable is missing or damaged, you can order a new one from your Local Fiber Company(LFC).

Your Local Fibre Company (LFC) will courier a new cable and it will take up to 5 business days.

However, if your Fibre Box (ONT) is missing or damaged, please notify us as soon as possible to avoid further delay.

[ Chorus ]

Complete the request form below.
https://www.chorus.co.nz/contact/ont-replacement

[ Tuatahi First Fibre ]

Complete the request form below.
https://tuatahifibre.co.nz/ont-form
Alternatively, call Tuatahi First Fibre directly on 0800 342 735 Pick up is available from the Hamilton and the New Plymouth office.

[ Enable ]

Call Enable on 0800 434 273 and press Option 1
Pick up is available from the Enable office.

[ North power ]

Call Northpower directly on 0800 667 847
Pick up is available from the Northpower office in Raumanga.