Order a missing / replacement Fibre Box (ONT) Power Cable

If your Fibre Box (ONT) power cable is missing or damaged, you can order a new one from your Local Fiber Company(LFC).

Your Local Fibre Company (LFC) will courier a new cable and it will take up to 5 business days.

However, if your Fibre Box (ONT) is missing or damaged, please notify us as soon as possible to avoid further delay.

[ Chorus ]

Complete the request form below.
https://www.chorus.co.nz/contact/ont-replacement

[ Tuatahi First Fibre ]

Complete the request form below.
https://tuatahifibre.co.nz/ont-form
Alternatively, call Tuatahi First Fibre directly on 0800 342 735 Pick up is available from the Hamilton and the New Plymouth office.

[ Enable ]

Call Enable on 0800 434 273 and press Option 1
Pick up is available from the Enable office.

[ North power ]

Call Northpower directly on 0800 667 847
Pick up is available from the Northpower office in Raumanga.

Frequently Asked Questions

Q: I just moved into a new address, and it seems like the previous tenant took the ONT box with them.

A: In this case, a re-installation of the ONT box is required, and a technician from the network company will need to visit to handle it. Generally, there may be additional charges (for fee details, please refer to here for the additional charge). You can send us a secure message in MyMegatel app or, if it's urgent, call us on 0800-634-283 to request assistance.