There are few things to check first before we take you for further help.

If this is the first time you are connecting the Internet service with us, please check the followings:

1. You have received a text message from us that your broadband order has been completed and you are ready to connect. Please let us know if it has passed your requested connection date.

2. Either you have received a router from us or you have configured your own router. You may still need to configure a router from us.

3. Check your Internet line test here first in MyMegatel app.

If you are already our customer and your Internet was working fine before, please check the followings:

1. In case you have moved to a new address, You have received a text message from us that your broadband order has been completed and you are ready to connect.

2. Check your Internet line test here first in MyMegatel app.

3. Depend on the suggested action from the Internet line test result here in MyMegatel app. You have checked Fibre Box (ONT) is working, your router is configured correctly and have tested Internet connection with different devices (such as mobile, tablet, laptop, desktop) both in Wi-Fi and Ethernet (using a physical LAN cable) connections.

4. You may check planned or unplanned outage in your area here in MyMegatel app.