There are few things to check first before we take you for further help.

If you are new to Megatel, please ensure that:

- You have received a text message from us that your broadband order has been completed and you are ready to connect. Please let us know if it has passed your requested connection date.

- Either you have received a router from us or you have configured your own router. You may still need to configure a router from us.

If you have used our broadband service before, please ensure that:

- In case you have moved to a new address, You have received a TXT message from us that your broadband order has been completed and you are ready to connect.

- You have checked Fibre Box (ONT) is working, your router is configured correctly and have tested Internet connection with different devices (such as mobile, tablet, laptop, desktop) both in Wi-Fi and Ethernet (using a physical LAN cable) connections.

- Any planned or unplanned outage in your area.