Why am I experiencing slow Wi-Fi speed?

Wi-Fi connection is not same as the Internet connection. You may still have Wi-Fi connection issue when your Internet connection has no problem. There are few factors that can impact your Wi-Fi connection.

1. Wi-Fi Interference

To reduce the likelihood of Wi-Fi interference, make sure your modem or router isn’t next to anything that could be causing interference. Some examples of household items that can cause interference include:

• TVs
• Microwave Ovens
• Cordless Phones
• Baby Monitors
• Bluetooth Devices

You can also avoid interference by using a wired connection (via ethernet cable also known as LAN cable) whenever possible e.g. for game consoles, Smart TVs and laptops. It’s nearly always faster than Wi-Fi and provides greater reliability and security.

2. Wi-Fi Positioning

Another cause of unreliable Wi-Fi can be the positioning of your modem. Here are some tips to help improve your Wi-Fi signal:

• Make sure your modem is out in the open and not obstructed from view (e.g. not hidden away in a cabinet or behind a bookshelf or TV unit).
• Make sure your modem is not on the floor. We generally recommend placing your modem at least 1 meter above floor level. Higher is usually better for a strong signal.
• If you have a mesh router, location could be slowing down your Wi-Fi. Please ensure that you place your mesh routers in locations where they'll be able to perform at their best.

3. Wi-Fi Channel Congestion

Wi-Fi dropouts and slower speeds are common issues if you live in an apartment complex or in close proximity to a number of neighbouring homes. If your modem is on the same Wi-Fi channel as your neighbours, you could experience interference with their networks.

If you are using our TP-Link Deco, they are already monitoring channel congestion and automatically switching channels to optimise your connection.

Why does my Wi-Fi connection keep dropping out?

If you’re experiencing regular disconnections, here are few things to consider.

• If you're connected via Wi-Fi, try connecting via ethernet (using a LAN cable), to check if the problem persists.
  
  
• If the problem is isolated to the Wi-Fi connection, there may be a problem with your modem or router placement. Make sure your router is out in the open and away from other radio-emitting appliances, like microwaves or baby monitors. Modems should not be hidden away in a cupboard or on the floor behind the couch.
  
  
• Check to make sure there aren’t any other devices using your internet connection while you’re testing. For example, there is a computer on your network downloading updates or uploading data to the cloud. This could cause performance issues if you have a slow speed ADSL or VDSL connection.
  
  
• Confirm if the problem is affecting one particular device or all connected devices in your home. Sometimes the issue might be the result of the device you are connecting with rather than the Wi-Fi itself e.g. mobile phones or laptops with older technology or low-end devices can impact Wi-Fi performance.

What if your Wi-Fi is still not working after checking a broadband connection with LAN cable?

If you have tested a broadband connection via ethernet (using a LAN cable) and still not working, please try the followings.

For your devices connected on Wi-Fi

Turn off the Wi-Fi from your device and turn it back on. You need to do this individually for each device. 

If a specific device is still not connecting to the Internet then you may delete the Wi-Fi network from your device and register it again. Often, this method can resolve the issue.

For Fibre broadband connection:

1. Turn off Fibre Box (ONT) and router

2. Turn on the Fibre Box (ONT) first and wait for 2-3 minutes

3. Turn on the router and wait for another 2-3 minutes

For ADSL/VDSL broadband connection:

Turn off your router and turn it back on then wait for 2-3 minutes