Do you have connection issue with Zoom or Microsoft Teams? or another video conferencing or online calling.

The most common issue is a Wi-Fi connection issue

If you're using a laptop or desktop computer, please take a moment to check how strong your Wi-Fi signal is. If it's not very strong, you can try connecting your device to the router using a LAN cable and see if the connection improves. This is a simple step that often solves these issues.

If the cable connection works well, but you still have problems when you switch back to Wi-Fi, here's what you can do:

Please make sure you're not too far away from your Wi-Fi modem. Sometimes, being closer can make the signal stronger.

Device issue

If you have another device, try using it in the same place. If that device receives a strong Wi-Fi signal, it suggests that there might be an issue with your original device. You can also try taking your device to a different location and check if the Wi-Fi connection works well there. If the issue persists, it's advisable to think about visiting the store where you bought the device, particularly if it's still covered by warranty.

Check your VPN connection

You should also confirm whether a VPN (Virtual Private Network) is currently active on your device. If you're using a company laptop, your VPN might be connected automatically. This can occasionally impact your Wi-Fi connection, so it's a good idea to check if it's turned on. If you find that it's connected, please reach out to your company's IT team for further assistance.

Additional Wi-Fi extender

If the other device is also having problems, you should investigate whether this issue recently started or if it's been persistent. If it's a recent problem, there might be a specific reason behind it that needs to be addressed. You might want to examine whether you have a Wi-Fi extender to extend your Wi-Fi coverage from your standard modem. Ensure that it's properly connected and functioning.

Mesh modem location

Your mesh modem is used to create a mesh Wi-Fi network by using one of two or more identical routers. The mesh Wi-Fi system is self-configuring so it recalibrates itself to accommodate newly added additional routers. However, it's important to keep your mesh routers within ideal ranges to maximize the Wi-Fi performance since positioning is important. You need to ensure that the spacing between mesh routers is evenly distributed. For the best performance, it is recommended to maintain a distance of 7~8 meters or less between the two modems. If the two Mesh units are positioned too closely, it can also cause signal interruptions.

Optimizing Your Mesh Network

If you have multiple Mesh modems, your device will usually connect to the closest one automatically. However, there are situations where you might need to choose the right mesh modem manually, especially if you've recently changed your device's location at home. You can check the Mesh settings app to see if your device is connected to the nearest mesh unit. If it's not, you can change your preferred unit within the app to ensure a stable connection.

Try your video conferencing or online calling App or software on your mobile data

If you have tried all the methods mentioned above and the problem continues to persist, it's possible that there is a temporary issue with the specific service. In such cases, you could attempt the task using your mobile data to see if the issue remains. Additionally, you can search on Google to see if there is any known outage affecting the service.