If you need your account credit with Megatel refunded to you, you can send us a message via Secure Message on MyMegatel App or email us at creditcontrol@megatel.co.nz to request a refund.

If you have made a duplicate payment, you can send us a message via Secure Message on MyMegatel App or email us at creditcontrol@megatel.co.nz to request a refund.

Megatel may issue or decline to issue a refund on a case-by-case basis at Megatel’s sole discretion.

In considering any refund request for any or all of the credit balance on your account, Megatel will assess a range of factors including the balance of your Megatel account and other information relevant to you and your account with us. For example, we may consider the timing of upcoming bills, if the credit balance has resulted from an estimate, error or special circumstances, your account payment history etc. We may also ask you to make changes to payment methods to prevent future overpayments or reoccurring account credits and refunds.

If we haven’t received a meter reading in the last 90 days or if your last bill was an estimate, then we may need you to provide us with a meter read (which may need to be verified by Megatel). Then we can regenerate your bill to that actual read and determine if any refund is available.

If the refund is requested by someone who's not a main contact on your account then we may require further information (including direct permission from the account holder) to support and verify that the request is appropriate before Megatel will provide any account information or take any refund action.

If you are leaving Megatel, any possible refund will be processed after your final bill is calculated.

If we are refunding a bond then we will apply the amount of the bond towards any outstanding amounts, or your final bill if you are leaving, and then refund any remaining credit amount to you as part of this final wash-up.

All approved refunds will be paid by direct credit into your bank account. If the refund amount is requested to be paid into a bank account that is different to your bank account details recognised by Megatel, then we may require proof of the requested bank account details to help us to verify that we are refunding your money correctly.

Megatel will endeavour to process any refund within 5 working days of approval of the refund. Your refund request needs to be in and approved before Wednesday to be received in the same week.