Phones that run on VoIP Technology won’t work if there is a power outage or other internet disabling event. In the event of a power outage you may not be able to use our service to dial 111. We recommend you keep your mobile phone charged for emergencies (but note that these services can also be subject to other outage issues).

If you, or someone in your household, relies on a landline connection for medical, safety or disability reasons, you may be able to apply to be listed as a Vulnerable Consumer. Information on who can qualify as a Vulnerable Consumer and how to apply is set out here.

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