1. Things you need to know before you go

1.1 Download the Megatel App

Please download and use the Megatel App to track your usage or even buy a Roaming Pack.

1.2 Decide on Roaming Options: Roaming Pack or Casual Rates

Please check if your destination (zone) is eligible for a Roaming Pack. Otherwise, casual rates apply. 

We have a Roaming Data Pack and Multi Pack (Data+Call+Text) available.

You can buy either of this roaming pack from MyMegatel home page or mobile app.

1. Log in to Megatel App
2. Choose the main menu (three dots on the bottom-left of the App)
3. Choose the Roaming from the menu
4. You can buy a roaming pack (Data Pack or Multi Pack) from "Buy Roaming Pack" menu
   (this applies to Multizone countries only)

You can set up a roaming Data Cap

1. Log in to Megatel App
2. Go to the Roaming -> Roaming Setting
3. You can enable/disable Roaming setting here, put a Maximum Roaming Data Limit, or activate $30 Auto-Allowance Multizone Roaming Pack.

* Please check our Mobile Use Policy for more information

2. Your destination and roaming zone

Please click here for more information.

3. When you are in destination country

If your device is on Flight mode or switched off, then please turn on your device when you get to your destination country.

If you have enabled Auto-Allowance Multizone Roaming Pack, or you have bought a roaming pack prior then it will activate or casual rates will apply.

Check and set up your mobile phone to turn roaming setting on if not working.

4. Roaming service notice

Megatel provides mobile roaming service coverage in 210 countries. When you arrive at your destination and your mobile device with your SIM is on, roaming service will be activated automatically. Once it has been activated, confirmation txt will be sent out. You will then be charged for incoming and outgoing calls, incoming and outgoing txts and 3G data as per your destination’s roaming price. Please note that any calls made to your mobile or an automatic software upgrade on your device could also incur roaming fee. 

As different roaming prices apply to each country, please check the roaming prices before you travel. Roaming service is set up on your mobile device as default so if you want to deactivate the service, please let us know at least 48 hours before you leave. If the roaming service does not work at the location where roaming is available, please Contact Us for assistance. Quality of roaming service depends on the network of each country you visit. 

If you wish to use data service while in-air or at sea, you would need to use the Wi-Fi service provided by the airliner or the cruise ship. Voice and txt services can be accessed via roaming service. Summary of data roaming usage can be viewed from Megatel App according to the usage date and time, but may require up to 48 hours to be updated. 

If you would like to disable roaming service, you can either remove the SIM from your mobile device or Contact Us to deactivate roaming service while you are away. You can even contact us while you are overseas to disable the service. However, any charge that has incurred prior to the contact will still be liable to you. You are liable for any charges that have been incurred by roaming unless you have contacted us at least 48 hours before leaving NZ to deactivate the roaming service. You can check roaming usage and any charges from Megatel App.

5. Roaming FAQ

Q. Making an international call basic

Start enter + on your mobile keypad, enter the country code (for example, 64 for New Zealand and 61 for Australia) followed by the phone number without the leading zero. For example:

• if the phone number is 027-123-4567, please enter +64271234567
• if the phone number is 09-345-6789, please enter +6493456789

Q. Accessing your voicemail

• Call +6483083210 and wait for a message
• Enter your PIN
• Select # and listen to your voicemail messages

Q. Voicemail cost

You will be charged to listen to a voicemail while on roaming. This will be the standard roaming per-minute rate for an outgoing call from the county you're in. If you want to disable voicemail, please contact us.

Q: How do I activate a roaming service? 

A: It will be activated automatically as soon as you reach the destination (ensure that your roaming option is turned on from your mobile device). Please refer the global roaming partner here if you need to configure a local network manually.

Q: How do I deactivate a roaming service?

A: The best way to avoid a roaming charge is to remove a USIM from your mobile device or you can contact us to put a roaming bar on before your departure day.

Q: What will happen if I run out of roaming pack allowance?

A: We recommend you enable an auto-allowance or buy roaming packs in advance and keep monitoring your remaining roaming allowance from MyMegatel app. Roaming Auto-Allowance is used only one time during a billing period. When an Auto-Allowance is activated, the next available renewal is after the 1st of the next month. Please read our Mobile Use Policy for more information not covered here.

Q: Is there a limit to buying a roaming pack?

A: There is no buy limit. You can pre-purchase as many as you need, but it only lasts up to 365 days from your purchase date.

Q: Where can I find a list of multizone countries?

A: Multizone countries are in Roaming Zone 1, Zone 2 and Zone 6. Followings are the list of the multizone countries.

American Samoa, Argentina,  Australia, Austria, Belgium, Brazil, Canada, China, Christmas Island, Cook Islands (Rarotonga), Croatia, Czech Republic, Denmark, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy (including San Marino and Vatican City), Japan, Luxembourg, Macau, Malaysia, Mexico, Nauru, Netherlands, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, UK (England, Scotland, Wales and Northern Island and Channel Islands – Jersey, Guernsey and Isle of Man), USA (including Hawaii, Alaska, Puerto Rico and US Virgin Islands), Vanuatu, Venezuela, Vietnam

Q: What will happen when I run out of calling minutes, text or data allowance?

A: A casual rate will be applied unless you have a pre-purchased roaming pack. If you have already purchased another roaming pack, it will be activated automatically.

Q: How do I avoid extra roaming charges?

A: To control how much you spend while you're overseas, please find more information on MyMegatel. You can buy roaming packs including allowances for data, texts and calls or data only that you can use in Zone 1, Zone 2 and Zone 6. 

Please note that a text sent when you are on roaming is charged per 160 characters only including spaces. You will be still charged for multiple text messages even if your mobile device allows more characters. Please do not exceed this limit. MMS allows for longer text messages and support media like pictures, videos and audio and this will incur an extra charge.

Q: What do I do if I lose my mobile phone while I'm overseas?

A: If you have lost your mobile phone or gets stolen while you are overseas, please contact us to block your SIM.

Q: How do Make a call while I'm overseas?

A: When you are overseas, your roaming works through a local network operator which means it works the same way as how you make an international call in New Zealand. 

If the numbers for your contact list on your mobile device are in the international format, you can make calls and send text message without any issues. Otherwise, you will need to do followings.

Q: I've already purchased a roaming pack. Can you cancel and refund it for me?

A: Unfortunately, it is non-refundable and non-transferable once purchased.

Q: My roaming is not working. What should I do?

A: Please refer the following guides for further help. You don't have to follow all 3 methods. Try one by one to see if it works for you. For each method, we recommend you restart your mobile device 2-3 times for your mobile device to get a local roaming setting configured properly.

For Android device:

1. Check a Data roaming is on from your mobile device first

- Go to Settings -> Connections -> Mobile networks -> Data roaming (make sure All networks is selected)

2. Change a local network provider manually

- Please check the local partner in your destination country

- Go to Settings -> Connections -> Mobile networks -> Network operators -> Default setting is Select automatically, you can switch this to select a network manually once you tap it then you can select a local partner from Available networks list.

3. Check APN (Access Point Names) settings manually

- Check and change APN settings with a local partner in your destination country

- Go to Settings -> Connections -> Mobile networks -> Access Point Names -> tap on the plus button (+) to add a new APN

For iPhone device:

1. Check a Data roaming setting from your mobile device first

- Go to Settings -> Mobile -> Mobile Data options -> Data roaming -> Roaming on/off

2. Check if the data and time are wrong after you've arrived. 

- Go to Settings -> General -> Date & Time. Set Automatically should be turned on.

3. Check APN (Access Point Names) settings manually

- Go to Settings -> Mobile -> Mobile Data Network -> tap Mobile Data Network first to see the current settings

- If automatic APN setting was not successful, go to Settings -> Mobile -> Mobile Data Network, to change settings.